“We rely heavily on technology to deliver the best advice to our clients; that means our managed IT services company needs to be top-notch.  We tried others companies in the past but we’ve found that Network 1 provides the most proactive and flexible service.  Our primary engineer really knows our business, and their team approach gives me easy access to other resources when needed.  Their fixed-fee IT Services plan means they’re incented to keep things running smoothly and the fixed monthly fee makes it easy to plan and budget.”
Dennis Covington, Principal – Capital Directions (Dunwoody)

Situation: Capital Directions, founded in 1985, is a wealth management firm located in Atlanta.  In early 2007 the two principals, Jack Calhoun and Dennis Covington, were concerned about their recurring IT issues that were not getting resolved and were starting to impact the organization’s productivity.  Their primary business application, Portfolio Center, was also several versions behind and needed to be upgraded but their core infrastructure could not handle the upgrade.  It was clear to them that the needs of their firm had outgrown the abilities of their IT provider.

Solution: Network 1 was hired and immediately created a project plan and budget and, with Jack & Dennis’ approval, began to implement in 3 phases:

1)  stabilize the environment

2)  improve core infrastructure to provide an easy migration path to the newest version of Portfolio Center

3) add redundancy to the network for further stabilization and future growth

Results: “Our network is stable and the plan for the future, including contingencies, is in place.  When we do have an occasional IT issue it’s handled quickly and professionally”, states Covington.  “In addition, moving to a IT service plan with fixed monthly fees has had a nice positive effect on our cash flow, budgeting and planning processes.”